Ask us anything!
01
Can I change or cancel my order?
We can’t guarantee it, however we ask you to send an email to hello@springlandpets.com as soon as possible to cancel, change, or edit your order/address. Once your order has been assigned a tracking number, we unfortunately cannot modify the order.
02
What is the return policy?
You have 30 days from the delivery date to initiate a return. To qualify for a full refund, products must be new and unused. Return shipping costs are the responsibility of the customer. Orders returned after 30 days are eligible for store credit only.
To start a return, please email us at hello@springlandpets.com — we’re happy to help make things right.
International Returns: All sales are final.
If your order included any promotional or free items, the retail value of those items will be deducted from your refund. This helps ensure fair compensation for the products being returned while accounting for the promotional value received.
Please note: Gifts for first-time customers are considered a complimentary gift with purchase. These promotional items are final sale and cannot be returned or exchanged.
03
Where does Springland ship?
United States (excluding Alaska, Hawaii, and Puerto Rico). We also ship to PO boxes.
Internationally we ship to: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Kiribati, Martinique, Mexico, Montserrat, Nauru, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Saint Maarten, Samoa, Solomon Islands, South Georgia & South Sandwich Islands., St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Timor-Leste, Tokelau, Tonga, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uruguay, Vanuatu, Venezuela, Wallis & Futuna.
04
How much is shipping?
Flat rate ground shipping under 1lb is $5.95
Flat rate ground shipping over 1lb is $6.95
Free US ground shipping on orders $60+
Expedited shipping (UPS 2nd Day Air) is $25+ for domestic orders
05
Which orders qualify for free shipping?
Orders over $60 (before taxes/discounts) receive free US ground shipping!
06
When will I receive my order?
Domestic orders take 3-5 business days from purchase. Time may vary during holidays.
International orders may take 5-10 business days from purchase(+ potential customs processing time!)
07
How long does it take to process my order before shipping?
Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays) before shipping.
2025 Holiday Season (11/1/25 - 1/2/2026): During peak periods, processing may take 3–5 business days in addition to shipping.
To ensure delivery by 12/24/25, please place your order by 12/11/25. Orders placed after 12/11/25 may not arrive in time for the holidays.
Once your order ships, you’ll receive a tracking email to follow your package.
08
How can I check the status of my order?
Once your order ships, you’ll receive an email with tracking details. If you can’t find it, please contact us at hello@springlandpets.com.
09
Where can I find more product information?
Are Springland products BPA free?
Where are your products made?
What are the differences between your Dog Travel Water Bottle sizes?
20oz Flip: Ideal for all dog adventures - from city strolls to beach days to mountain hikes
22oz Classic Original: Ideal for dog park days, road trips, and dogs on the move
44oz Growler Original: Ideal for active dogs, all-day adventures, and dogs who like to share
Do you offer replacement parts for my Dog Travel Water Bottle?
10
How do I receive the Buy 2, Get 1 Free promo?
To redeem the Buy 2, Get 1 Free offer, please add items to your cart through the bundle section on the product page (not directly to cart). Please note that the free bottle included in this promotion is the 22oz Original Classic Dog Travel Water Bottle size.
Promotion should be reflected in cart.
11
Do you offer a product warranty?
All Springland products include a 1-year warranty from the date purchased. It covers any defects in the materials or how the product(s) was made. Normal wear and tear, accidental damage, misuse, or changes to the product(s) aren’t covered. If you would like to make a claim, please email our customer support team with your order number, proof of purchase, and a quick description (photos are always helpful!). If your case is approved, we’ll send a replacement or provide store credit. Please note: Warranty is only valid for one year from your original purchase date—not from the replacement.
12
How do I clean my dogs Springer Dog Travel Water Bottle?
Clean Regularly: Wash the bottle with warm water and mild dish soap after each use. If you choose to use the dishwasher, we recommend placing it on the top rack only.
Dry Thoroughly: After washing, make sure to dry the bottle completely before storing it. Trapped moisture can encourage mold growth over time.
Deep Cleaning: Soak the bowl in a diluted vinegar solution (1 part white vinegar to 3 parts water) or use a baking soda paste (mix baking soda with a small amount of water) to scrub the silicone parts. Let it sit for a few minutes before rinsing thoroughly and drying.
Following these steps will help keep your water bottle clean, safe, and ready for your next adventure with your pup!
13
Where is Springland based?
In the heart of Austin, Texas!
14
Does Springland have an affiliate program?
Yes, please apply here.
15
Who is the Founder + CEO of Springland?
Our dogs are family. That’s why Shannon created Springland, formerly Springer, with a clear vision to create innovative solutions that inspire more quality time between dogs and their humans.
As a women and family-owned company, we believe in the power of simple, intentional design to solve real problems, so you have more time for what matters.
16
If a limited-edition color sells out, will it be restocked?
Once our limited-edition colors are sold out, they are gone for good. Our Core Collection colors will be restocked as needed. To stay up to date on our latest drops, follow us on social @springlandpets and sign up for our email newsletter!
17
How do I become a Springland wholesale partner?
We'd love to have you! We work with select stores and retailers that we feel represent what we do and serve our customers well. Interested in becoming a wholesale partner? Drop our wholesale team a note on wholesale@springlandpets.com or visit wholesale.springlandpets.com to learn more.
18
Where can I find Holiday 2025 information?
How long does it take to process my order before shipping?
During peak periods (holidays), processing may take 3–5 business days in addition to shipping times.
When is the shipping cut off to get in time for the holidays?
To ensure delivery by 12/24/25, please place your order by 12/11/25. Orders placed after 12/11/25 may not arrive in time for the holidays.
I received a Springland product as a gift and want to return it. How does that work?
All gifted items returned within a 30 day period will be issued via store credit in the form of a digital gift card. Contact our customer support team hello@springlandpets.com and we’ll guide you through the process.
Do you offer gift notes?
Yes! You can add your gift note directly in your cart before checking out.
I’m not sure what to get as a gift. Do you offer gift cards?
Absolutely! Our digital gift cards make holiday gifting easy—no need to worry about sizes or colors. Your recipient can pick out exactly what they’d like for themselves. Please note: Digital gift cards are sent to recipients instantly via email. You can find them here.
All digital gift cards are final sale.
19
I want to chat with a team member. Who do I reach out to?
For any other questions or concerns, we’re happy to help! Please email us at hello@springlandpets.com
SPRINGLAND in the WILD
@beauandbubbles
with Flip Dog Travel Bottle
@barkersandbrothers
with Classic Dog Travel Bottle
@sammiii.b
with Dog & Me Insulated Water Bottle
@beauandbubbles
with Silicone Dog Treat Dispenser
